I filled out a form I was sent to claim a refund, but then the person told me to download an app to receive it. I found this odd so ended the conversation.

I reserved a villa in Alicante, Spain, through Booking.com and paid in full. Three days before my trip, Booking.com canceled the reservation and offered little help in getting an alternative. I found ...

DEAR TRAVEL TROUBLESHOOTER: A few months ago, I stayed at The Rigdon House, a boutique inn in Cambria, which we reserved through Booking.com. I indicated I would pay for our accommodations at the time ...