Mike Fox, a software developer for Lighthouse Works, is proud of his contribution to developing the EquiVista app, which is poised to help make call center jobs more accessible for the blind and ...

Autonomy has introduced a new contact center application, the Intelligent Contact Center, which provides a range of higher-end capabilities, including the ability to detect anger or emotion in a call, ...

SUNNYVALE, Calif.--(BUSINESS WIRE)--Transera, the Customer Engagement Analytics in the cloud company, today announced deeper integration with Salesforce through the Transera Call Center App for the ...

With healthcare costs rising across the board, and ways to reduce those costs high in many minds, the thought of putting the cloud contact center to use is gaining plenty of traction with firms.

Out of the AT&T idea factory comes a new app that allows users to make calls via Voice over IP. While it doesn’t say so explicitly, Verizon and Sprint users can use this VoIP app to make cheaper(?) ...

A new product fromeTalk, Qfiniti Assist, provides contact center agents with knowledge management support while they are on the line with a customer. The tool combines speech recognition and ...

You can thank Moore's Law and competition for the long-standing pattern of many expensive IT technologies coming down in price over time to the point where small and medium-sized businesses can afford ...

CRM (CUSTOMER RELATIONSHIP management) software provider Siebel Systems will integrate IBM’s Content Manager into the Siebel Call Center application, officials said Monday. Big Blue also debuted an ...

SPRINGFIELD, Mass. (WWLP) – If you need to make a non emergency service request in Springfield, you can use the 311 call center app. With Springfield 311, you can get your questions answered about ...

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