As we all know by now, calling the cable company to try to cancel your service ranks somewhere between a mugging and hernia surgery. At Comcast, they send you over to a customer retention specialist ...

GRAND RAPIDS, Mich. — It's been a headache for Becca Richards and those who live around her, trying to get their Xfinity Wi-Fi back on for the past six days. It's going to be seven days tomorrow," ...

Yesterday, Hair Balls coughed up a horror story involving a not-very-awesome customer service experience at the hands of Comcast. So did the readers in the comments section of the blog as well as on ...

CHICAGO (AP) — Comcast, long dogged by a terrible reputation for customer service, is planning to hire thousands and is rolling out new tools to improve its interactions with customers. “There are ...

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