Microsoft has compiled more than 1,000 customer success stories showcasing real-world transformation through AI, spanning industries and business functions. These examples are organized around four ...

The most memorable thing your company does for a customer this year probably won’t be your idea. The stories that guests retell for years almost never originate with management. These moments become ...

We’ve heard our share of good customer service stories around here, but it’s usually from Nintendo. Microsoft is normally much more notorious, though the people there have their good points as well. I ...

In hindsight I’ll say: I always thought going crazy would be more exciting—roaming the street in a bathrobe, shouting at fruit. Instead I spent a weary season of my life saying representative.