Staff cuts and policy changes at the Social Security Administration are going to make Social Security benefits harder to access for many, experts say. New reports that the SSA plans to migrate from an ...

Social Security has struggled with customer service for years. Declining staffing and funding have seen the Social Security Administration leaving Wyomingites in the lurch, dealing with long wait ...

The bold promises, including a pledge to dramatically cut telephone answer wait times, come as Social Security faces steep personnel cuts as part of Elon Musk’s Department of Government Efficiency’s ...

The lack of full metrics make it difficult to assess any claims of service enhancements, analysts say The Social Security Administration says it has cut the time it takes to answer calls and reduced a ...

The Social Security Administration is surging staff to its customer service phone operations in the latest effort to address a massive influx of calls that has overwhelmed its struggling 1-800 number.

The Social Security Administration’s staffing and customer service issues have been mounting, and budget disputes in Congress could make them worse. By Mark Miller Few government agencies touch the ...

The Social Security Administration is making “significant progress” towards a “digital-first” platform that will serve its beneficiaries. Social Security Commissioner Frank J. Bisignano briefed the ...