What began nearly a century ago as a banking innovation has become a staple of American convenience. Drive-thrus, first introduced by banks in the 1930s, helped shape a landscape now dominated by fast ...

Fast-food drive-thrus are undergoing a massive transformation as AI, automation, and multi-lane designs redefine speed, accuracy, and customer experience. Major chains like McDonald’s, Taco Bell, and ...

Let’s start with a debate on consumer behavior: Are fewer restaurant goers visiting the drive-thru? From January 2024 through June 2025, there have been consistent gains in dine-in, delivery, and ...

Chic-fil-A is proving im-peck-able in customer satisfaction yet again. The chicken sandwich stalwart, along with Dutch Bros, leads quick-service restaurants in drive-thru customer satisfaction, a ...

Quick-service restaurants are turning to AI, analytics, and workforce insights to make drive-thru service faster, more accurate, and more profitable. Taco Bell’s bold rollout of voice AI shows both ...