Airlines often send their passengers off with a cheery announcement along the lines of “We know you have a choice of carriers, and we thank you for choosing us.” Will the same spiel become a staple of ...
Hospital leaders are increasingly prioritizing patient satisfaction, understanding that the experience of the patient impacts hospital finances, reputation and physician satisfaction. But one of the ...
Billing Processes Linked to Customer Satisfaction, Hospital Referral Connance, a revenue cycle productivity provider, conducted its third annual Connance Customer Impact Survey of people who received ...
ANN ARBOR, Mich.--(BUSINESS WIRE)--Satisfaction is rising dramatically for U.S. health care on both the insurance side and the provider side. Health insurance satisfaction surges 4% to a record-high ...
Customer Experience Chasm Grows between Highest- and Worst-Performing Health Plans, J.D. Power Finds
TROY, Mich.: 29 May 2024 [Updated 4 June 2024] — For employees enrolled in commercial health insurance plans, the quality of their overall healthcare experience is largely dependent on the insurers ...
In late 2012 Adeline Herzog Memorial Hospital in Castle Rock, Colorado, was facing a problem with patient satisfaction. The Press-Ganey scores for the third-floor nursing unit—the primary destination ...
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Severance Hospital Tops Satisfaction Index With Mobile App Innovations
In the 2025 National Customer Satisfaction Index (NCSI) survey for hospital medical services, Severance Hospital rose by 1 point from last year to 85 points, securing the top spot. This marks ...
Satisfaction with pharmacy benefit managers (PBMs) reached a three-year low in 2022, a trend analysts say may be tied to rising drug prices. The new report, from Pharmaceutical Strategies Group, finds ...
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