Business and IT leaders can't improve what they don't understand. That's why many organizations look to process mining. It helps uncover a range of problems across an organization -- from bottlenecks ...

Order-to-cash is a complex business process that helps ensure companies are properly compensated and customers are satisfied. Order-to-cash includes a lot of potential for delays or problems, and ...

Eversource Energy’s automation journey shows that companies can reinvigorate operations and employee experiences through intelligent automation. By addressing backlogs, adopting process mining and ...

I am a big believer in process mining. My devotion to the approach is partly based on a strong belief in the value of a process orientation; I don’t think organizations can improve their operations ...