Administrative snafu means 35,000 National Grid customers will get a big break on their bill
The Department of Public Utilities is ordering National Grid to refund or not charge customers for late bills.
National Grid ordered to fix "severe billing errors" affecting thousands of Massachusetts customers
The state is ordering National Grid to fix "severe billing errors" affecting thousands of its gas customers in Massachusetts.
After billing meltdown, frustrated customers say National Grid not complying with Massachusetts state order
Questions about thousands of customers, who went months without bills from National Grid this winter, got Massachusetts state ...
If your National Grid gas bills were delayed this winter, you’ll pay for only two months
The Mass. Department of Public Utilities has ordered National Grid to charge for only two months if customers went longer ...
Massachusetts DPU slaps National Grid over 'severe billing errors'
National Grid -- the state's largest gas utility -- is being hit with millions of dollars in penalties from Massachusetts for ...
National Grid fined by Mass. DPU, electric customers could see $15 million back
A spokesperson for the Department of Public Utilities told Boston 25 News that National Grid has proposed to pay back $15 ...
35K National Grid customers off the hook on some bills
The company failed to send timely bills to the tens of thousands of customers this winter due to an issue in its customer billing system. That means many will see those charges waived.
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DPU penalizes National Grid for billing errors that impacted thousands
The DPU says the utility company can not charge more than 60 days of backpay after months of billing failures thousands of ...
National Grid, union leaders reach tentative contract agreement
National Grid and union leaders representing nearly 1,200 natural gas and power-plant workers on Long Island reached a ...
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National Grid union reaches second tentative agreement, averts strike
After months of ongoing contract negotiations, the union representing over 1,200 National Grid employees working on natural ...
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National Grid predicts 39 percent spike in winter heating bills
National Grid crews work at the site of a ruptured natural gas pipe in Troy, N.Y. in 2007. Inflation and increased demand on the utility system is expected to cause winter home heating bills to surge.