The third software product in our series on open source help desk packages is Request Tracker from Best Practical, an open source software development company based in Somerville, Mass. For larger ...

But is open source ready for such a transition? Understandably cautious organizations are raising questions regarding open source support, security and compatibility with existing systems and ...

For the longest time, open-source was nothing more than a buzzword rattling around the brains of technologists and fans of the Linux operating system. Flash forward a decade or so and open-source has ...