Optus will expand its headcount from around 6800 to 7500 employees within 12 months as it scrambles to insource its call ...

Australia’s second-largest telco is attempting to reset following a catastrophic year, but is cutting jobs when it has ...

The chief executive of Optus’s parent company and a board member have been called out for not showing up to a parliamentary ...

A Senate committee hears bombshell testimony about Optus's processes during an outage that led to the deaths of multiple customers who were unable to call Triple Zero.

The head of Optus has accepted a "culture of carelessness" was entrenched at the telco, leading to a series of failures which have been linked to two deaths.

The hearing's terms of reference include the cause of the outage, including the performance of emergency "camp-on" arrangements, and the role of the minister for communications and the Australian ...

Despite the issues with the Triple Zero outage and phone blocking, Telstra and Optus both saw overall complaint numbers ...

Optus says an issue is affecting mobile services for some customers, who are seeing "no service" or "SOS" on their devices.

Optus has issued a sincere apology amid thousands of customers nationwide experiencing another outage, with the telco telling customers to restart their device.

A culture of carelessness at Optus led to "inexcusable" failures during a triple-zero outage linked to two deaths, an expert has told an inquiry.

Optus has launched “Pride blooms from Yes”, a new campaign platform for its fifth year of partnership with the Sydney Gay and ...

When 40,000 Optus customers suddenly found themselves without mobile service, it was more than an inconvenience. For a period at the height of the disruption, an estimated 120,000 users saw the now ...