Salesforce says it wants to use Fin's team and technology to improve Agentforce, its existing enterprise platform that ...

Salesforce will buy Fin, formerly Intercom, for about $3.6 billion to expand Agentforce with AI customer service agents and ...

A complete WEM suite makes it easier for Salesforce to position Agentforce Contact Center as a replacement for current CCaaS ...

Businesses are accelerating their agentic offerings for enterprises as competition heats up.

Salesforce signed a $3.6B deal June 15 for Fin’s Apex AI pipeline, which the company claims resolves 76% of support tickets ...

RALEIGH-DURHAM, N.C.--(BUSINESS WIRE)--Avaya (NYSE:AVYA), today launched Avaya OneCloud™ for Service Cloud on Salesforce AppExchange, empowering customers to connect Avaya OneCloud™ to Salesforce ...

Salesforce entered a definitive agreement to purchase Fin, an advanced AI-powered customer support platform formerly known as ...

Salesforce is undervalued as Agentforce turns it into an AI digital labor platform via Slack. Explore growth drivers, ...

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Salesforce (NYSE: CRM) and ServiceNow (NYSE: NOW) are key enterprise software players shifting toward AI-driven workflows. Salesforce embeds agents into CRM via Agentforce, while ServiceNow automates ...