To find out what IT pros think the pitfalls really are with service desks, Logicalis tuned in to the social media conversations of IT decision makers over a six-month period from June 2011 to January ...

When an employee or customer needs virtual technical assistance, an agent from a remote help desk can resolve the issue quickly and conveniently. As many businesses around the U.S. have permanently ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. The help desk software market is growing rapidly as ...

Aging help desk systems hinder remote support and IT fixes. Cloud-based help desks cut costs, ease complexity, boost IT. 28% of businesses are automating IT and help desk services. Along with aging ...

One of the best investments a service provider can make is in a service desk, a move which not only can help keep clients happy but one that can lead to future follow-on business and even new service ...

Mikkel Svane, CEO of help desk ticketing provider Zendesk, said that his company’s most recent round of funding worth $19 million might be its last. Zendesk is part of a batch of fresh collaboration ...

No one would argue that achieving provider satisfaction is a top goal for healthcare IT support leaders and teams. What if your IT service desk could deliver satisfaction to clinical staff, too? Could ...

SAN FRANCISCO--(BUSINESS WIRE)--Moogsoft, the AI-driven observability leader, today announced that Global Mentoring Solutions (GMS), a leading North American provider of managed network operations and ...

Wylie Wong is a freelance journalist who specializes in business, technology and sports. He is a regular contributor to the CDW family of technology magazines. CIO Justin McKenzie has been busy ...

DUBLIN, CALIFORNIA, UNITED STATES, February 7, 2023 /EINPresswire.com/ -- Rezolve.ai, a modern employee service desk provider based in CA, announced its integration ...

UK retailer Marks & Spencer has replaced Tata Consultancy Services as its IT service desk provider following a procurement process that began in January.… The contract ended this summer, though TCS ...

Marks and Spencer has dropped its IT service desk provider This follows an investigation into the source of a huge cyberattack The tech firm says the two are 'clearly unrelated' Marks and Spencer (M&S ...