Customer service is a key function of any business operation. Companies that place a strong emphasis on assisting their customers, whether it be in-person, online or by phone stand a better chance of ...

Internal Revenue Service headquarters in Washington, D.C. The Internal Revenue Service is reevaluating how to gauge the more than 150 taxpayer service improvement projects it had been pursuing before ...

BOCA RATON, Fla.--A customer satisfaction award that SimplexGrinnell received in February is further evidence, say Simplex executives, that its efforts to measure customer satisfaction and use that ...

The North Carolina Division of Motor Vehicles has unveiled a five-year strategic plan to improve customer service. Officials ...

If you're looking for a little good news during the pandemic, here's some: The coronavirus has the potential to improve customer service in a remarkable way. In fact, it's already happening. Talk to ...

N.C. Division of Motor Vehicles Commissioner Paul Tine released the agency’s 2026-2030 Strategic Plan, a comprehensive ...