Seemingly every brand offers some kind of loyalty program, but only a handful are really worth it. T-Mobile’s Magenta Status is one of them. Magenta Status is a free loyalty program for all postpaid T ...

Customer service can be a competitive differentiator, but the companies need to be careful about taking CX metrics as a ...

‘Our defenses protected our sensitive customer information, prevented any disruption of our services, and stopped the attack from advancing,’ T-Mobile CISO Jeff Simon said a post Wednesday. T-Mobile ...

T-Mobile has partnered with OpenAI to develop IntentCX, an AI platform for automating and enhancing customer service. IntentCX will leverage AI to provide personalized, proactive, and real-time ...