Surprise! A company whose cost structure is based on strenuously minimizing contact with, accountability of and responsibility towards their “contractors”—remember, Uber drivers are not employees—is ...

An Uber customer has been banned from the ride-share app after going full Karen and berating a driver in an explosive, racist outburst Wednesday morning. A witness managed to capture the scene on ...

Hailing a ride with Uber is as easy as tapping a button. But getting customer support from the transportation giant has historically been far from easy. Uber is trying to close that difficulty gap by ...

Uber is a great service, but only when it works. If you’ve ever messed up a payment, attempted to get a refund, or taken the wrong Uber ride, then you probably know how messy Uber’s customer service ...

An Uber Eats customer is facing backlash online over their handling of a nearly $300 food order. The situation — which spawned an in-depth discussion about who suffers when deliveries are canceled — ...

An internet user is calling out Uber after claiming that her friend was scammed out of almost 300 Canadian dollars (~$219 USD) on a recent ride. According to TikTok user @bribaby1346, her friend took ...

Internal data obtained by Buzzfeed reporters indicates thousands of customer support tickets contain the phrases “sexual assault,” “rape” or variations on those terms. The data pertains to the time ...

Joan Ryan says all she wanted was to talk to a human being at Uber customer service. After her son was left stranded in Fairfax in September following an account issue, Ryan says she tried to initiate ...

Trial lawyer and TikToker @kallidaze vented her gripes with Uber Eats in a viral post that has over 397,000 views as of Sunday. In the video, she states that her Uber Eats driver somehow managed to ...

An Uber Eats driver in Florida with a hankering for a late-night snack was allegedly caught nibbling on a customer's order – in front of them – leading to the driver reportedly spitting in the ...

Commenters were quick to call out one Uber Eats customer who shared a seemingly-outrageous delivery bill they received in a popular internet forum. In a Reddit post published on r/mildlyinfuriating, ...