In this digital age, competition within the retail trade is at its all-time high, it is important retailers can capture customers across multiple sales and marketing channels. A recent report by ...

A Google report, The New Multi-screen World: Understanding Cross-Platform Consumer Behavior showed that 90 percent of consumers surveyed reported using more than one device -- whether that meant a ...

Strength in omni-channel capabilities has been working in Ulta Beauty, Inc.’s ULTA favor. The leading beauty retailer is benefiting from healthy traffic trends in the booming beauty space.

Omni-channel commerce will continue to be the name of the game in 2023. While inflation, spending uncertainty, and planning challenges are putting pressure on retailers, consumers will continue to ...

So what’s to be done to turn around this one-time omni-channel retail belweather around. That’s down to 20 year Target ...

An omni-channel focus is essentials as retail trends and consumer behavior shift in the Vaccine Economy, says CEO Jeff Gennette. As the Holiday season kicks in, US bellwether Macy’s performance is ...

Founded in 2001, FLO is one of Europe’s largest footwear retailers, currently operating in 21 countries across three continents, and employing a global staff of more than 11,000. The retailer serves ...

Salesforce's telephony partners can now implement external routing directly in Salesforce Omni-Channel. In the Summer 2017 release customers can request to have this feature enabled, and have their ...