Zappos, the online apparel retailer that has long prided itself on over-the-top customer service, has rounded up three of its best true stories for a new video ad campaign. “We are absolutely obsessed ...

Sign up for the daily CJR newsletter. The New York Times steps onto the online privacy beat this morning (the one put on the front burner recently by The Wall Street ...

“Data-Driven Thinking” is a column written by members of the media community and containing fresh ideas on the digital revolution in media. Today’s column is written by Alan Pearlstein, CEO at Cross ...

SAN FRANCSICO -- Everyone is trying to personalize advertisements based on the user data they have. However, this approach has a limit. Online shoe and clothing retailer Zappos shows that bringing in ...