Cybersecurity requires more than legal compliance; it demands constant vigilance and adaptation. A cyberattack on a third-party platform used by a Qantas customer contact centre in Manila, discovered on 30 June,

Qantas is contacting customers after a cyber attack targeted their third-party customer service platform. On 30 June, the Australian airline detected "unusual activity" on a platform used by its contact centre to store the data of six million people, including names, email addresses, phone numbers, birth dates and frequent flyer numbers.

Qantas has sent emails to customers affected or potentially affected by a cyber attack, but it took two days for any of its senior executives to front the media.