Insurance Revolution Bespoke AI-Powered Speech Analytics Solution - contact centre call centre products speech analytics ...

Calabrio Names Frank Ciccone CRO as the Company Accelerates Growth and Customer Experience Innovations Veteran customer ...

New research from Ventrica shows that human experiences could unleash £100 more per customer service enquiry - contact centre ...

European Contact Centre & Customer Service Awards 2025 are open and you can enter from today. contact centre awards ...

Omningage explains. Private healthcare providers in the Asia Pacific region operate in a highly competitive environment.

Content Guru and Together Win “Best Use of AI & Automation” at 2025 CCA Global Excellence Awards - contact centre awards ...

Elevate ‘25 from Puzzel is less than 2 weeks away - Register Now! contact centre virtual event from Puzzel 13th May 2025 ...

The Future of CX Belongs to AI-Enabled Contact Centre Agents - Matt McKernan, SVP, Americas, Content Guru discusses ...

Poor audio and video holding UK workers back from career opportunities. A quarter (25%) of Brits in the workplace feel ...

147 Media is a media publishing company based just outside Cambridge and was launched in October 1999 to publish contact-centres.com We aim to bring our readers and subscribers the most up to date ...