AI thought leadership exploded faster than successful AI deployments. Here's how to tell practitioners from theorists.

Tool count used to be the consolidation scorecard. In 2026, it's data gravity — and it's dragging CDP vendors toward a reckoning. A marketing team's data stack works a lot like a building's plumbing.

AI is changing CX teams less by eliminating roles outright than by redistributing customer work. AI systems can classify ...

The next phase of Albertsons' AI strategy plays out in inventory systems and quality control, not the shopping interface.

The best stacks next year won't have the flashiest AI features — they'll have the cleanest data and tightest integrations.

Candidates size up your organization as customers first — long before HR enters the picture. CX leaders should be paying ...

New Forrester data suggests your loyalty program might be sitting on data it never uses — here's what's blocking activation.

The alliance joins Home Depot, Bank of America and Virgin Atlantic in a 2026 trend: brands treating physical and digital as ...

Five9 finds 96% of decision-makers say their handoffs preserve context. 83% of customers say they have to repeat themselves ...

Gen Z trusts employee content over sponsored posts. Starbucks just built the first program to pay baristas directly for making it.

The integration will accelerate the automation of AI agents with seamless data syncing and governance for Regal and Five9 enterprise users NEW YORK, Aug. 13, 2026 /PRNewswire/ -- Regal, the enterprise ...

Voice-first AI vendor plans U.S. expansion as agentic contact center platforms move from pilot to enterprise production.