Schema markup is no longer just an SEO tool. It’s crucial for AI-driven search and effective content strategy in today’s ...

Google's release of Customer Engagement Suite with Google AI signals a strategic step to strengthen its position in the ...

Omnichannel proliferation needs more than your average agent. Organizations should develop super agents to better address ...

Consumer behavior trends are shifting, with transparency, sustainability and empathy becoming core expectations for brands to ...

SupportNinja, a leading provider of AI-enabled, agile outsourcing services, today detailed recent efforts to supercharge its momentum, including strengthening its leadership team and adding new ...

AI innovator's efforts will focus on building exceptional products that enable customers to deliver outstanding experiences SAN FRANCISCO, Dec. 10, 2024 /PRNewswire/ -- Zendesk has named Shashi ...

Five9 agents and Microsoft Teams users can now both see real-time presence status from a consolidated directory, enhancing organizational collaboration and improving customer experiences SAN RAMON, ...

CCaaS innovation takes center stage in 2025. Generative AI, multimodal communication and predictive analytics are ...

New Groundbreaking Platform Features, Including Industry-First AI Fraud Detection, AI Lead Verification, and AI Copilot for campaign creation to Transform the Future of Data-Driven Marketing Denver, ...

Every Box user will be able to create and edit visual content directly in Box with Adobe Express as the default image editor, enhancing Box’s Intelligent Content Management solution Adobe Express ...

IntelePeer, a leading provider of AI-driven communication automation solutions, is pleased to announce the appointment of Arnaud Kraaijvanger to the position of Chief Marketing Officer (CMO).

Cyara, the leading AI-powered Customer Experience (CX) Transformation Platform provider, today announced the launch of DART AI™, its new AI framework focusing on purposeful innovation and customer ...