As semantic search becomes standard across e-commerce, experts say retailers should focus on richer product data, images, and metadata to improve AI-powered product discovery. Hilary Smith, CMO of ...

Scam texts are eroding trust in SMS marketing, creating a "friction tax" for retailers as customers ignore legitimate messages. New verification strategies aim to rebuild confidence before users ...

Across retail, payments, and big tech, AI-enabled checkout, automated product comparison, and autonomous purchasing tools are becoming critical for e-commerce. The industry has moved beyond talking ...

Google made one of its biggest moves yet in agentic commerce in May when it introduced Universal Cart, a persistent shopping cart that spans Search, Gemini, YouTube, and Gmail. The deep integration ...

TV is evolving into a critical channel for brand marketers, according to a report released Monday by market research and technology company Circana. The report, "The Future of TV: Where Immersion ...

When WorldCom, the telecommunications giant, failed and was put into bankruptcy, the U.S. witnessed one of the largest accounting frauds in history. Former CEO, Bernie Ebbers, 63, was convicted of ...

One of the most successful direct-to-consumer shopping outlets for China-based vendors outside of China's own Alibaba e-commerce platform is Amazon. This trend has been accelerating for years.

Virtual agents and AI chatbots will be eating into search engine volumes over the next two years, causing them to decline by 25%, according to a report released Monday by technology research and ...

As fleets of autonomous robots expand across warehouses and retail operations, the robots-as-a-service (RaaS) market is projected to grow more than 30% annually through 2030 — driving demand for more ...

The customer data platform (CDP) industry is entering a new phase as standalone CDPs give way to broader enterprise marketing suites. New platform enhancements from SAS, an analytics and AI software ...

The Buy Now button is losing its luster. After years of digital-first dominance, shoppers are intentionally slowing down, stepping away from their screens, and heading back to physical stores — not ...

Checkout friction often determines whether a sale happens — but post-purchase refund friction can erode profit margins. New data suggests that expanding payment options may be one of the most ...