PROMOTING the use of basic and digital banking services will help encourage underbanked customers to increase their engagement with financial institutions, a study led by Mastercard in collaboration ...

The heightened regulatory and compliance costs associated with large universal banks, makes one question whether being big continues to be the asset it once was for a company like Bank of America ...

RBS unveil their "digital human" Cora in this digital illustration who will be used to answer customers' basic banking questions during a pilot the bank are running in London, Britain, February 21, ...

The job of bank teller used to be one of the fastest-growing occupations in America, reaching a peak of 531,000 jobs in 1980 and trailing only computer operators and specialists in growth rate during ...

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The National Australia Bank (NAB) has announced the launch of its voice-activated Talk to NAB offering, allowing customers to ask basic banking questions such as how to replace a lost card or reset ...

This story was delivered to BI Intelligence "Fintech Briefing" subscribers. To learn more and subscribe, please click here. RBS subsidiary NatWest has announced that it will continue testing an ...

LONDON (Reuters) - A life-like avatar called Cora is being put through her paces by Royal Bank of Scotland, helping customers with basic queries and giving its digital banking drive a more human face.