The government and private companies are rushing to add more technology and AI to customer service, but it’s not for everyone ...

By harnessing data and technology, agencies can make informed decisions that enhance mobility, improve efficiency and better ...

Secretary of Veterans Affairs Doug Collins describes a focus on 'customer service' as he settles into his role leading the ...

The Social Security Administration estimated its recent staff cuts and reorganization have added up to savings of more than ...

The benefits are often the primary source of ... told Newsweek: "From a customer service standpoint, it does appear the Social Security Administration is feeling pressure at the moment, as layoffs ...

Elite Term: Level premiums for 10, 20, or 30 years, with the ability to convert to a cash value life insurance plan up to 10 ...

Democrats are pressing the acting inspector general for Social Security for answers about how changes to the agency’s ...

NY and other top Senate Democrats asked the Social Security Administration's acting inspector general Wednesday to ...

Tourism organizations across the three countries are increasingly leveraging AI to personalize services, streamline internal ...

The letter sent to the inspector general’s office is part of a broader Democratic effort to defend the agency from what they ...

National Social Security Month is back in April 2025 to help Americans access benefits, marking its first return since 2019.

Unlike traditional chatbots, Agentic AI brings depth and actionability to CX. Think of it as a co-worker who never sleeps.