The government and private companies are rushing to add more technology and AI to customer service, but it’s not for everyone ...

By harnessing data and technology, agencies can make informed decisions that enhance mobility, improve efficiency and better ...

Secretary of Veterans Affairs Doug Collins describes a focus on 'customer service' as he settles into his role leading the ...

The Social Security Administration estimated its recent staff cuts and reorganization have added up to savings of more than ...

The agency has already seen 7,000 job losses from dramatic cost-cutting efforts by Trump and Musk — even as they promise no ...

DOGE-inspired cuts are hitting Social Security offices at a time when retirees are flooding them with calls and visits.

The benefits are often the primary source of ... told Newsweek: "From a customer service standpoint, it does appear the Social Security Administration is feeling pressure at the moment, as layoffs ...

Elite Term: Level premiums for 10, 20, or 30 years, with the ability to convert to a cash value life insurance plan up to 10 ...

With less than a week to go before a deadline that the Social Security Administration set to end phone support for certain ...

Strong channel relationships do tend to benefit your operations and those of your partners, but ultimately, they’re for your ...

Democrats are pressing the acting inspector general for Social Security for answers about how changes to the agency’s ...

Customer benefits are the key to understanding how competition effects ... There is a tendency for people in marketing is to focus on a product or service they can see—and therefore to think of that ...