The staffers have been sent home due to reduced workload, due to a fall in customer support queries. Customers have changed ...

Experts expect conversational assistants to take on the burden of making customer service queries for customers, but this ...

MobileMoney Limited, the operator of MTN Ghana's mobile money service, refuted fears of a system breach after a customer was ...

I don't want to be in Verizon's shoes right now. The heat is coming from all sides and the situation seems messy.

But Verizon's price hikes may only get worse due to the newly implemented tariffs. Verizon CEO Hans Vestberg said that ...

The Pacific Palisades and Altadena wildfires impacted broadband disconnects, but the loss was lower than Q1 2024. This ...

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It plans to incorporate gen AI in Erica for coding assistance and report synthesis. Bank of America said that its use of artificial intelligence (AI) and machine learning has improved tech and ...

The high street bank is making changes to its alerts and messaging service from May 12, affecting millions of customers ...

Small company or large organisation, service sector or retail industry – regardless of the type, every business needs a phone system to handle day-to-day communication, both internally and externally.

This collaboration is set to deliver robust integrations, user-friendly workflows, and a cloud-native architecture.