Arlington-based software company Level Access announced this week that it has appointed Andrew Snyder to be its chief customer experience officer.

These days every business leader I know recognizes the value of providing an exceptional total customer experience.

Latest Enhancements to the 8x8 Platform for CX Empower Organizations to Elevate Customer Experiences, Streamline Operations, and Harness AI to Drive Productivity  CAMPBELL, Calif. – April 29, ...

Talkdesk applies agentic AI automation to bank and credit unions’ customer service and support workflows to seamlessly uplevel customer experience PALO ALTO, Calif. —April 23, 2025—Talkdesk®, Inc.

Ethiopia on Friday appointed a former rebel and recently ousted Tigrayan leader as a government minister, a move analysts fear could exacerbate divisions in the increasingly restive northern region.

(CNN) — Social Security’s acting commissioner recently said out loud what many beneficiaries are thinking these days — the agency’s telephone customer service can “suck.” “We need to show how bad we ...

(CNN) — Social Security’s acting commissioner recently said out loud what many beneficiaries are thinking these days — the agency’s telephone customer service can “suck.” “We need to ...