The government and private companies are rushing to add more technology and AI to customer service, but it’s not for everyone ...

Brighton and Hove Council help desks will relocate to Jubilee and Hove Libraries from May 6, making face-to-face support ...

Ryanair passengers could face a hefty charge if they fail to print their boarding passes for flights in three specific ...

Ryanair previously revealed that the airline will be switching to a digital-only system in a bid to reduce its carbon ...

I’d like to be ticked off about customer service lies like “we’re experiencing an unusually high call volume” and “your call ...

But Verizon's price hikes may only get worse due to the newly implemented tariffs. Verizon CEO Hans Vestberg said that ...

Observe.AI has enabled more than 350 enterprises to make their contact centres more efficient through its AI stack ...

Workday’s AI boasts a 49% increase in financial planning and analysis efficiency, as well as a 52% faster rate to process ...

A seafood burger product is being removed from shelves after a labeling error left egg— a major allergen—off the packaging.

Aspen High School will host a job fair for students to explore local summer opportunities and beyond. Over 25 local ...

Carla Lee Martinez has always had an entrepreneurial spirit. It's that spirit that prompted her to leave the corporate world behind, trading budgets and timelines for buckets and pressure washers, in ...