The government and private companies are rushing to add more technology and AI to customer service, but it’s not for everyone ...

April 17: Federal judge limits DOGE's access to SSA data ...

The Social Security Administration estimated its recent staff cuts and reorganization have added up to savings of more than ...

Discover Charter Communications' Q1 2025 earnings insights: mobile growth, EBITDA gains, capital plans, and bundling strategies driving long-term success.

By harnessing data and technology, agencies can make informed decisions that enhance mobility, improve efficiency and better ...

Small company or large organisation, service sector or retail industry – regardless of the type, every business needs a phone system to handle day-to-day communication, both internally and externally.

The agency, which administers $130 billion in monthly payments to more than 73 million Americans, said in a recent statement ...

Swissport ditches legacy tech, deploying a global, Zero Trust SASE architecture with Cato Networks securing 26,000 users, unlocking real-time control.

Jacobson has been running the company for 11 years now, and he said he tries to operate Twin Falls Oil Service as a “family ...

NY and other top Senate Democrats asked the Social Security Administration's acting inspector general Wednesday to ...

Pegasystems has long been considered a leader in BPM and a smaller player in CRM. Management sizes the market at $60 billion-$70 billion, which includes both CRM and BPM. We note that the Pega ...