AI-powered onboarding and training systems can improve employee training, but companies must do their due diligence before ...

Chatbots powered by natural language processing (NLP) and generative AI have grown in popularity and are widespread on many websites. However, their ...

As AI takes over routine inquiries, contact centers must redesign workflows that protect—not pressure—their frontline staff.

NewDay USA today announced the launch of the Admiral Certification program, a first-of-its-kind national credential for real ...

“There was a lot of pushback from some of the higher level executive management team,” Farrell noted, “At the time…there were ...

Rogers customers say they’re furious about what they say is a lack of customer service — spending hours and hours trying to ...

Explore the four generations of AI, from rule-based chatbots to autonomous agentic AI, and understand how this evolution is ...

Salesforce launches Agentforce Observability to give enterprises real-time visibility into AI agent behavior, solving trust ...

Unifor, which represents thousands of WestJet employees in Calgary, Vancouver and Toronto, claims that approximately 400 ...

GetVocal announced a $26 million Series A on Nov. 18, led by Creandum with Elaia and Speedinvest, bringing total funding to ...

Israeli AI agent startup Wonderful has raised $100 million in a Series A round led by Index Ventures, with participation from Insight Partners, IVP, Bessemer, and Vine Ventures. The large round, in a ...

Leaders seeking advantage by applying AI may consider how to treat AI agents like human workers with clear roles, ...