The U.S. Army Signal Regiment held a leader professional development (LPD) session April 22 featuring 25th Regimental Command ...

Talkdesk applies agentic AI automation to bank and credit unions’ customer service and support workflows to seamlessly uplevel customer experience PALO ALTO, Calif. —April 23, 2025—Talkdesk®, Inc.

The theme of this column is uncomplicated but has taken a rather circuitous route to arrive, as it were, at its destination. The rambling thoughts all began when I realized that April 3 celebrates ...

Ethiopia on Friday appointed a former rebel and recently ousted Tigrayan leader as a government minister, a move analysts fear could exacerbate divisions in the increasingly restive northern region.

Social Security’s acting commissioner recently said out loud what many beneficiaries are thinking these days — the agency’s telephone customer service can “suck.” “We need to show how ...

Social Security's acting commissioner recently said out loud what many beneficiaries are thinking these days — the agency's telephone customer service can "suck." "We need to show how bad we ...