The home-sharing giant says its new AI assistant has cut live support requests by 15%, with more personalization and features ...

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The government and private companies are rushing to add more technology and AI to customer service, but it’s not for everyone ...

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SAN FRANCISCO, April 9 - Verizon (VZ.N), opens new tab said an AI assistant for the company's customer service representatives ... Sales through its 28,000-person service team are up nearly ...

AARP says Social Security's service is deteriorating and urges the agency to rethink coming changes. The share of callers to SSA who got a prerecorded disconnect message surged between February ...

Less-than-truckload carrier Saia is laying off its customer service teams, opting to have local terminals handle the service function moving forward, a source close to the matter told FreightWaves.

Calling customer service is becoming an increasingly frustrating experience that includes automated messages asking customers to be patient. It's an experience that experts say will continue ...