These days every business leader I know recognizes the value of providing an exceptional total customer experience.

We are looking for Japanese-speaking Service Desk Agents with solid Cisco technical support skills to join our high-performing global IT support team. If you’re passionate about delivering exceptional ...

WICHITA FALLS, Texas (KAUZ) - Every year, the second week of April is celebrated as Dispatcher Appreciation Week, a time for emergency services and citizens alike to recognize the hard work and ...

At WeasWeb, we’re helping companies stay ahead with AI-powered customer service solutions, such as AI Agents and virtual assistants. These tools offer 24/7 support, ensuring customers can get ...

Energy bills are set to rise for gas and electricity customers this week as some cheap fixed energy deals finally lapse. Ofgem sets its price cap for energy bills every three months. The price cap ...

Other initiatives held by Arval for National Customer Service week included open days that allowed employees from across the business to visit customer-facing teams and gain a better appreciation for ...

An AI assistant on their screen helps the customer service agents figure out the right answers to customers' queries. Verizon first started deploying the new AI features in July 2024, ramping them ...