Additionally, these customer success leaders cited collaboration with peers and on-the-job learning, self-paced e-learning and classroom training as the most effective ways to absorb information. This ...

Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. This article is more than 9 years old. Customer service ...

The customer success team can be the game changer you’re looking for to incentivize the growth of your business. This team is responsible for ensuring each customer achieves their desired outcome and ...

In 2007 I met the CEO and co-founder of Jigsaw, Jim Fowler. He had just closed his C-round of financing and was considering the next phase of growth. He had heard great things about this new ...

However, like other fractional roles, hiring a fractional customer success leader can bring scale, and expertise to help build your future full-time team. For early companies, fractional customer ...

Though the US continues to make strides away from a recession, companies are still navigating the complex changes to business practices many were required to make in the first half of 2023. In many ...

SOUTHLAKE, Texas, March 13, 2025 /PRNewswire/ -- SBI, Growth Advisory, has announced its acquisition of Growth Molecules' customer success training assets. This marks SBI's fourth acquisition in two ...

The world’s most successful organisations — like Apple, Amazon, Netflix, Patagonia, and Unilever —thrive because of their deeply embedded culture of innovation. Forward-thinking leaders in other ...