The line between customer and employee can sometimes get blurred quicker than one might think. For one shopper, a simple ...

There are numerous funny Indian names that will make you laugh out loud. However, these names define certain things about the Indians. Some of them are difficult to pronounce but have hilarious ...

"Lisa’s leadership in both brand building and demand generation will enhance our connection with digital-first customers and ensure our go-to-market strategy is aligned with customer needs and ...

“This initiative highlights our dedication to providing localized, timely service and enhancing customer satisfaction.” The service agreement also will enable VSE Aviation to maintain an ...

Under the agreement signed today at MRO Americas, Air Support will be the first authorized service center for Eaton’s aerospace business across Europe, Middle East and Africa.

Less-than-truckload carrier Saia is laying off its customer service teams, opting to have local terminals handle the service function moving forward, a source close to the matter told FreightWaves.

a leader in service management and workflow automation software, has announced the appointment of Rod Mathews as its new Chief Executive Officer. With a proven track record of scaling businesses ...

IT major Cognizant on Tuesday said it has appointment Sailaja Josyula as Global Head of its Global Capability Center (GCC) Service Line. Based in Hyderabad, she will oversee "the definition and ...

Trump's staffing cuts and office closures are launching Social Security's customer service into chaos. 73 million Americans rely on Social Security to afford essentials. I visited SSA offices and ...

Luckily, there are lots of methods for personalizing customer service. Agents using customers’ names is a simple form of personalization. It builds a rapport with customers, and prevents them from ...

Service gaps impact customer experience, but identifying them doesn’t have to be complex. I use the G.A.P.S. method: 1. Gather Feedback – Collect insights from customers and employees.

The funny pet name, Professor Purrfect, is chosen with the hope that it can provide me with the support and guidance I need, or I might just lose it. What is something you admire about Hong Kong ...