These days every business leader I know recognizes the value of providing an exceptional total customer experience.

SAN FRANCISCO, April 9 - Verizon (VZ.N), opens new tab said an AI assistant for the company's customer service representatives built using Google (GOOGL.O), opens new tab models had cut down on ...

LeaMond said AARP is "deeply troubled" by what it called "a startling and sudden decline in customer service," citing a skyrocketing rate of "agent busy" messages. That metric tracks the ...

Many people choose a credit card for its great rewards program or signup bonus. But what they often forget to consider is its customer service. By opting for credit cards with the best customer ...

Calling customer service is becoming an increasingly frustrating experience that includes automated messages asking customers to be patient. It's an experience that experts say will continue ...

Trichy: Trichy international airport may have come third among 14 airports managed by Airports Authority of India (AAI) in the Airport Service Quality (ASQ) survey conducted by Airports Council ...

Focus On The Quality Of Post-Service Operating in the water purifier category, what is absolutely crucial for brands is improving the overall customer experience and service quality, particularly ...

it's advisable to book your flight through a third-party site like Travelocity or Expedia to receive quality customer service should a disruption or cancellation wreak havoc on your travel plans.