Call center operations are plagued by high staff turnover, and even the lowest staffing stats are worrisome--one out of four customer service representatives (CSRs) aiding established clients quit ...

The shift from traditional, on-premise phone-system call centers to cloud-based call centers provides greater flexibility, scalability and cost efficiency. Coud-based call center solutions are quickly ...

July 19 (Reuters) - Zoom Video Communications Inc (ZM.O), opens new tab struck a $14.7 billion all-stock deal to buy cloud-based call center operator Five9 Inc (FIVN.O), opens new tab in its ...

Reuters - Zoom Video Communications Inc struck a $14.7 billion all-stock deal to buy cloud-based callcenter operator Five9 Inc in its largest-everacquisition, as it looks to expand beyond its ...