In just nine months, a vacant call center was transformed into a modern learning environment with flexible classrooms, a ...

Comnica, serving 300+ companies worldwide, continuously develops its services across industries ranging from aviation to ...

Algeria launches a shared call center to support telecom sector expansion. The project aims to create 10,000 jobs and strengthen digital services. Demand for BPO services grows as Africa’s outsourcing ...

Discover how regular, constructive feedback transforms call center QA from a compliance function into a powerful driver of agent development, continuous improvement, and customer satisfaction.

The 54 winning counties in this year’s survey are incorporating community feedback into their plans, ensuring responsible AI use, maturing their data programs and navigating challenges without ...

Rogers customers say they’re furious about what they say is a lack of customer service — spending hours and hours trying to ...

U.S. Immigration and Customs Enforcement plans to open a national call center to help local and state law enforcement agencies find unaccompanied migrant children who entered the country illegally, ...

ROSWELL, Ga. — General Motors confirmed to Channel 2 Action News that the Georgia Innovation Center in Roswell will be going offline and more than 300 positions will be terminated or relocated.

Border Patrol commander Bovino ordered to face federal judge in Chicago Millions in Florida told to stay out of the water 'Nobody Wants This' Still Seems Stumped by Jewish Women Alabama executes ...

There’s good news and bad news for those whose blood pressure shoots up when a call center directs you to a chatbot without even the possibility of first conversing with a human. First, the bad: the ...

Emergency call ring times to Hamilton County 911's center lasted more than five times longer than usual the night of Chattanooga's historic Aug. 12 floods, according to officials. From 6 p.m. to 8 p.m ...

Two years after signing a lease on office space at the Skyline Marina, the Anacortes-based Salish Sea School officially opened the doors to its Discovery Center on Sept. 17 with a ribbon-cutting ...