A system which invites callers to describe enquiries in their own words was deployed in 2022 and the department now wishes to ...

Green light has been given to a new digital platform from Medicus, giving the firm licence to enter a market that has, for ...

The local authority for Scotland’s largest city has announced that a breach was first discovered last week, since when numerous services have been impacted, including parking, registration and refuse ...

The proportion of helpline interactions that are caused by the departments’ errors and delays, or by a mistake on the part of ...

PublicTechnology dives into the detail of HM Treasury's recently published efficiency plans document This month’s Spending ...

Ministers have begun investing a funding package with support for initiatives including a project to help solve challenges in ...

City council advertises vacant post for leader to oversee creation of strategy intended to help the authority use the likes ...

A major new national strategy, which government claims is ‘unashamedly long term’, homes in on eight key sectors, with ...

As department retains supplier on datacentre services deal, government stresses that contract is on ‘strict terms’ and that ...

To support ongoing delivery of a strategy covering cyber across the public sector, a new plan will be created that, ministers ...

Making good on manifesto commitment to allow more than a million extra voters to take part in general elections would impact ...

Member with tech policy background has argued for the creation of rules that address specific tasks performed by artificial ...