You want your team to be as proficient and effective on the phone as possible. That’s a given. However, how can you be sure that they’re giving all they can give and being all they can be unless ...

Sales teams need a cohesive strategy that ensures the right tools and training are at their disposal. Consistency is key to achieving regular sales, steady revenue growth, and dependable sales team ...

Business texting has transformed how teams connect with customers, offering immediacy that email simply can’t match. More organizations now use desktop messaging platforms for customer interactions, ...

Communication is central to every successful business. You need a reliable way of reaching co-workers, networking associates, and customers. Until recently, traditional landline phones have met this ...

In most contact centers, agent management isn’t failing because leaders don’t care. It’s falling short because daily operations are overloaded with friction points. Frontline staff deal with outdated ...

BELMONT, Calif.--(BUSINESS WIRE)-- RingCentral, Inc. (NYSE: RNG), a global leader in AI-powered business communications, today announced financial results for the first quarter ended March 31, 2025.

Q4 2024 revenue and operating margin above guidance range with record cash flow Exceeded $50 million ARR from new products Kira Makagon promoted to President and Chief Operating Officer BELMONT, Calif ...

Trained as an expert on your business, answering common questions using your website, smart FAQs, and uploaded docs. Books appointments and sends text reminders, keeping your schedule (and customers) ...

If you’re looking for a rundown of powerful yet free Discord alternatives, you’ve come to the right blog. With teams of all sizes adopting a work from anywhere approach to business, keeping in touch ...

As we move towards the future of work, remember these two words: hybrid work. A hybrid work model includes a mixture of remote, semi-remote, and in-office employees. You might be familiar with remote ...

For the past year, companies across the world have had to rethink work—and they succeeded. Many companies worked from home, added new technologies, encouraged time off, and completely shifted their ...