ITIL Priority Matrix: How to Use it for Incident, Problem, Service Request, and Change Management
ITIL Priority Matrix: How to Use it for Incident, Problem, Service Reques…
Dec 12, 2023
invgate.com
Understanding ITIL Service Design: Principles and Benefits
Understanding ITIL Service Design: Principles and Benefits
Aug 25, 2015
invensislearning.com
Help desk metrics: Elevate your customer support with the right insights
Help desk metrics: Elevate your customer support with the right in…
Dec 8, 2020
intercom.com
11 Help Desk Metrics Every Support Team Must Track (2026)
11 Help Desk Metrics Every Support Team Must Track (2026)
Dec 4, 2020
proprofsdesk.com
32. ITIL | Incident management overview | workflow
3:08
32. ITIL | Incident management overview | workflow
62.6K viewsMar 4, 2017
YouTubeKavin Kumar
ITIL Demand Management: A Detailed Guide
ITIL Demand Management: A Detailed Guide
17.1K views11 months ago
invensislearning.com
Service Desk Analyst: Job Description, Roles, and Responsibilities
Service Desk Analyst: Job Description, Roles, and Responsi…
Nov 12, 2024
helixops.ai
5:55
ITIL Incident Management Explained
31.5K viewsJan 7, 2021
YouTubeLaurence Tindall
13:04
IT Service Desk KPIs
9.4K viewsMar 25, 2021
YouTubeContinuous Improvement
2:54
36. ITIL | IT service desk function Overview | Types
4.5K viewsMar 4, 2017
YouTubeKavin Kumar
6:07
Chapter 9 | ITIL 4 Service Desk & Incident Management – BCIS 5304
156 views8 months ago
YouTubeJoseph H.Schuessler
3:20
Incident Management 101 | SolarWinds Service Desk
4K viewsApr 7, 2020
YouTubesolarwindsinc
5:53
Service Desk Fundamentals for Beginners | IT Support Guide
3 views4 months ago
YouTubeCodeLucky
9:47
ITIL Metrics: Service Delivery Metrics & KPI Best Practices
57.3K viewsJun 2, 2008
YouTubekeypractices
3:02
What is Service Desk Responsibility? | Organizing for S…
96.4K viewsJan 23, 2014
YouTubeSimplilearn
7:53
IT Best Practices: ITIL and Service Desk (iTOP)
2.3K viewsNov 15, 2019
YouTubesyncbricks
1:03:08
Applying ITIL4 To Everyday Situations
33.8K viewsJun 29, 2020
YouTubeService Desk Institute
4:17
How To Document An ITIL Process, Part 4 Metrics
15 viewsMay 22, 2018
YouTubeJeffrey Tefertiller
2:20
ITIL® 4 - Management Practices (25/41)
10.4K viewsNov 2, 2019
YouTubeZindiak Limited
5:50
The ITIL 4 Service Desk Guide | Types and Importance | ITIL 4
724 viewsApr 7, 2023
YouTubeSprintzeal
1:01
ITIL 4 Practitioner: Service Desk | 1.0: Service Desk Practice
646 viewsSep 7, 2023
YouTubeGogoTraining - PeopleCert Accredited (ATO)
10:05
ITIL® 4: What is Service Management? (eLearning 1/25)
336.9K viewsNov 23, 2019
YouTubeMplaza
34:43
The ITIL4 Service desk practice - a summary and overview
4.7K viewsSep 21, 2021
YouTubeITSM & RECRUITMENT SERVICES
4:51
IT Service Management (ITSM) Explained - ITIL
27.1K viewsSep 2, 2022
YouTubeLaurence Tindall
10:47
ITSM Explained: Quick Guide to IT Service Management & ITIL Basics
17.8K views10 months ago
YouTubeKnewget
1:00:19
How Service Management Modernizes the IT Help Desk Expe…
304 viewsAug 22, 2023
YouTubeTechstrong TV
44:38
Webinar: Service Desk Metrics: What and how to measure to gain …
3.4K viewsDec 1, 2017
YouTubeService Desk Institute
9:45
2. Complete ITIL service life cycle stages| Process roles tools | ITIL o…
55.5K viewsFeb 5, 2017
YouTubeKavin Kumar
21:54
4 Dimensions Of Service Management | ITIL 4 Foundation T…
63.8K viewsJun 30, 2020
YouTubeSimplilearn
See more videos
Static thumbnail place holder